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Terms of Service

Effective Date: July 22, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User” or “you”) and ThriveOnDev Ltd (“ThriveOnDev”, “we”, “us”, or “our”), a private limited company registered in England and Wales under company number 14781768, with its registered office at 20-22 Wenlock Road, London, N1 7GU, United Kingdom. These Terms govern your access to and use of the ThriveOnDev website located at thriveondev.com, the ThriveOnDev mobile applications, the ThriveOnDev agent orchestration platform, and all related services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service.

If you or your organization has entered into a separate written agreement with ThriveOnDev covering the Service — such as a pilot agreement, order form, master services agreement, or data processing agreement — that agreement prevails over these Terms to the extent of any conflict.

1. Eligibility and Authority

The Service is a business tool. You must be at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, in which case “you” refers to that organization.

2. Account Registration

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately at support@thriveondev.com if you suspect any unauthorized use of your account.

We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, incomplete, or misleading, or if you violate any provision of these Terms.

3. Description of the Service

ThriveOnDev is an agent-neutral delivery pipeline for software development teams. The Service coordinates AI coding agents through structured workflows, integrates with development tools such as issue trackers and source code hosts, and helps teams monitor and control work from issue to pull request. The Service is available as a managed cloud offering and as a self-hosted deployment; specific deployment terms are set out in the applicable order form or agreement.

We may modify the Service from time to time, including by adding, changing, or removing features. If we make a change that materially reduces the core functionality of a paid offering, we will use reasonable efforts to notify affected customers in advance.

4. Fees and Payment

Access to paid features of the Service is offered under pilot agreements and order forms agreed with each customer; we do not currently offer self-serve checkout. Fees, billing frequency, and payment terms are set out in the applicable order form. Unless the order form states otherwise: fees are payable in the currency stated on the invoice within 30 days of the invoice date; fees are exclusive of taxes, which you are responsible for paying (other than taxes on our income); and fees paid are non-refundable except as expressly stated in the order form or required by law. We may suspend access to paid features for accounts with overdue amounts after reasonable notice.

5. Acceptable Use

You agree not to use the Service to:

  • violate any applicable local, national, or international law or regulation;
  • infringe upon the intellectual property rights or other proprietary rights of any third party;
  • upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
  • distribute malware, viruses, or any other malicious code;
  • attempt to gain unauthorized access to any part of the Service, other user accounts, or any systems or networks connected to the Service;
  • engage in any activity that interferes with or disrupts the Service or the servers and networks used to provide the Service, including circumventing usage limits or quotas;
  • use automated scripts, bots, or scrapers to access the Service without our prior written consent, other than through interfaces we make available for that purpose;
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • use the Service in violation of the terms of any third-party agent, model provider, or integration that you connect to the Service.

We reserve the right to investigate and take appropriate action, including suspension or termination of your account, for any violation of these provisions.

6. Customer Content

The Service allows you to submit, connect, or otherwise make available content, including but not limited to source code, repository data, issue and project management content, text, images, and other materials (“Customer Content”). You retain all ownership rights in your Customer Content. These Terms do not grant us any rights in Customer Content except for the limited license below.

By submitting Customer Content, you grant ThriveOnDev a non-exclusive, worldwide, royalty-free license to host, use, reproduce, modify, transmit, and display your Customer Content, and to sublicense it to the service providers and AI providers involved in operating the Service, in each case solely as necessary to provide, secure, and support the Service and as otherwise instructed by you. We do not use your Customer Content to train artificial intelligence models. This license terminates when you delete your Customer Content or your account, except where your Customer Content has been shared with other users who have not deleted it, or where retention is required by law.

You represent and warrant that you own or have the necessary rights to submit your Customer Content and that your Customer Content does not infringe or violate any third-party rights or applicable laws. You are responsible for maintaining your own backups of Customer Content; the Service is not a backup or archival service.

7. Third-Party Agents, AI Providers, and Integrations

The Service orchestrates third-party AI coding agents and models (e.g., Claude Code, Codex, Copilot, Gemini) using subscriptions, accounts, or API credentials that you connect (“Provider Accounts”). Your use of Provider Accounts and the underlying agents and models is governed by your agreements with those providers, and you are responsible for complying with them, including any usage, rate, and content restrictions. You represent that you are authorized to connect each Provider Account to the Service.

Provider policies differ and change. We may enable, limit, or disable particular authentication or execution paths for a given provider — for example, requiring API-key credentials rather than subscription credentials, or applying rate-limit-aware scheduling — where we reasonably believe this is appropriate to keep the Service and your use of it consistent with that provider's terms. Such adjustments do not constitute a breach of these Terms or entitle you to a refund, provided a reasonable execution path remains available.

We do not control third-party providers and are not responsible for the availability, performance, pricing, or output of third-party agents, models, or integrations (such as issue trackers and source code hosts), or for any acts or omissions of those providers. Charges incurred under your Provider Accounts are solely your responsibility.

8. AI-Generated Output

The Service produces or facilitates output generated by third-party AI models, including source code, reviews, and other artifacts (“Output”). As between you and ThriveOnDev, and to the extent permitted by applicable law and the terms of the providers you connect, we claim no ownership of Output.

Output is generated by probabilistic systems and may be inaccurate, incomplete, insecure, or may resemble other material, including material owned by third parties. You are responsible for reviewing, testing, and validating all Output before relying on it or incorporating it into your codebase, products, or production systems, and for ensuring that your use of Output complies with applicable law and third-party rights. Output does not constitute professional advice.

9. Feedback

If you provide suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without restriction or compensation, provided we do not identify you as its source without your consent.

10. Intellectual Property; License to Use the Service

All content, features, and functionality of the Service — including but not limited to the design, text, graphics, logos, icons, images, audio, video, software, and source code — are the exclusive property of ThriveOnDev Ltd or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Except for the license expressly granted in this section, nothing in these Terms transfers any of our intellectual property to you.

Subject to your compliance with these Terms and, where applicable, payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service or any content therein, or reverse engineer, decompile, or disassemble any part of the Service except to the extent such restriction is prohibited by applicable law, without our express written permission.

11. Beta and Pilot Features

We may make early access, beta, or pilot features available to you. Such features are provided for evaluation, may be modified or discontinued at any time, may be subject to additional terms, and are provided “as is” without warranties of any kind, notwithstanding anything to the contrary in these Terms or an order form.

12. Third-Party Services and Links

The Service may contain links to third-party websites or services that are not owned or controlled by ThriveOnDev. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that ThriveOnDev shall not be liable for any damage or loss caused by your use of or reliance on any third-party content, goods, or services.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE, AND ANY WARRANTIES IMPLIED BY COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR OUTPUT MADE AVAILABLE THROUGH THE SERVICE, OR ABOUT ANY THIRD-PARTY AGENT, MODEL, OR INTEGRATION.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THRIVEONDEV LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THRIVEONDEV LTD AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO THRIVEONDEV FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, AND (B) ONE HUNDRED POUNDS STERLING (£100).

NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. IF YOU ARE A CONSUMER, NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS.

15. Indemnification

If you use the Service on behalf of a business, you agree to indemnify, defend, and hold harmless ThriveOnDev Ltd and its directors, officers, employees, agents, and affiliates from and against any and all third-party claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any third-party right, including any intellectual property, privacy, or proprietary right, or of your agreements with the providers you connect to the Service; or (c) any claim that your Customer Content caused damage to a third party. We will promptly notify you of any such claim and reasonably cooperate with you, at your expense, in its defense.

16. Term and Termination

We may suspend or terminate your access to the Service immediately and without prior notice if you materially breach these Terms, if required by law, or to address a security risk. We may otherwise terminate free access to the Service on reasonable notice. Termination of paid subscriptions is governed by the applicable order form.

You may terminate your account at any time by contacting us at support@thriveondev.com. Upon termination, your right to use the Service will cease. For a reasonable period following termination, and on your written request, we will make available for export any Customer Content then held in the Service, unless we are legally required to delete it or terminated for your material breach. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

17. Export Controls and Sanctions

You may not use the Service in violation of applicable export control or sanctions laws, including those of the United Kingdom, the European Union, and the United States. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions, and that you are not a person with whom dealings are prohibited under applicable sanctions lists.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you use the Service as a consumer resident in the UK or the EEA, you may also be entitled to bring proceedings in, and benefit from mandatory consumer protections of, your country of residence.

19. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by posting the revised Terms on the Service and updating the “Effective Date” above, and, where the changes materially affect registered users, by additional means such as email or an in-product notice before the changes take effect. Your continued use of the Service after the revised Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

20. General Provisions

  • Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
  • Entire agreement: These Terms, together with the Privacy Policy and any applicable order form or written agreement, constitute the entire agreement between you and ThriveOnDev regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written. Nothing in this clause limits liability for fraudulent misrepresentation.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
  • No waiver: Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
  • No third-party rights: A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their provisions.
  • Force majeure: We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, or failures of third-party providers, networks, or utilities.
  • Notices: We may provide notices to you by email to the address associated with your account or by posting within the Service. You may provide notices to us at support@thriveondev.com.

21. Contact Us

If you have any questions about these Terms, please contact us at: